Frequently Asked Questions
How long will my project take to complete?
This is an open ended question how long does it take a tree to blossom leaves, how long is piece of string. It all depends on the service you require and how complete the project.
A typical Magento 2 start to finish build can take anything from 3 days designs and 10 days development for a simple luma theme child design theme with no added functionality. To 3 month for a complete B2B custom requirement build.
A simple shopify unlike magento 2 can take between 10 days to 30 days, again it all depends how complex your functionality and your requirments.
A business start design
If your just looking for design it can take a day it can take 5 depends how much design you need doing and what your timeframe is.
Can we pay for faster turn arounds?
Every project is allocated time during the week but we do offer a faster turn around service which we cut our standard projection by 50% but we will charge a further third on top of the agreed project price, and add 3 days extra for UAT. As when things are done quicker things are also missed.
Every agency big or small come to the deamon of fast work also can be mean sloppy but we have the service for the best of both.
What if i hit financial difficulties?
Here at boxleaf Digital we pride ourselves for being for small businesses as well as enterprise businesses. We wont hassle you if you tell us you are having financial difficulties. We will simply as you to pay a 25% of the milestone payment then put your project on hold until you can afford to continue.
Or a further option we are happy to put you on a payment plan monthly or weekly to complete the project with further terms and conditions.
Do you offer 24/7 support?
We will always try and aim to support customers out of hours the best we can, but our staff need to have a work life balance to give you t he best end result. As tierd employees are not productive.
If you require 24/7 support we can offer you external resource out of the uk to fulfill those times where our office is shut. But this would be charged pro-rata at a out of hours cost.
Though we aim to make sure everything is smoothly running for all our customers at the end of everyday.
Our Web Development Builds
- 100% Fully Responsive on browsers less than 2 years old.
- Your data migrated from any platform.
- Full PHP Unit tested code for any bespoke modules
- Full GIT repository based deployment process
- Composer based framework installs
- Most up to date platform releases at the point of go live
- Systematical support retainers and updates
- And a platform easy enough for you to manage yourself
- Security Checked with forensic toolkit every other day
- Uptime monitored websites
- New Relic monitored websites
- Performance testing and stress testing
- Free Code security updates, and patches.
- High Speed performance
- Well Documented code
- Project scope documentation and change reports